24 Hour Response. Here to Help.

9/21/2022 (Permalink)

Here at SERVPRO of Lockport, Lemont, and Homer Glen, we are available 24 hours a day for water emergencies, large or small. So, when you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand when you call, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through. SERVPRO has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration as the cornerstone of our business.

When you call, you can expect several questions from us regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO of Lockport, Lemont, and Homer Glen technicians may be needed.

Here are some of the questions you may be asked:

              Your name and contact information

              Your insurance information (if applicable)

              The street address of the water-damaged home or business

              When did the flooding or water damage occur?

              What caused the water damage (if known)?

              Is there electricity available (on-site)?

We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Aurora - Working With Clients and Insurance Reps

6/21/2022 (Permalink)

Making, Processing and Settling an Insurance Claim

Several features set SERVPRO apart from other mitigation and restoration companies. These distinctions should be clear to an insurance adjuster as well as homeowners. Here are four ways this company facilitates the process of making, processing and settling an insurance claim.

1. Fast Response A fast response on the part of a mitigation and restoration company benefits clients and insurers. The sooner that damage can be professionally assessed, the sooner mitigation can start. A call response time of one hour, a four hour window for an on-site visit and an eight hour window for a verbal briefing can limit extensive primary and secondary damage.

2. Accurate Estimates A company can make more accurate estimates by hiring certified professionals, relying on a national network of locations for training and maintaining data on locations. An insurance adjuster can use the Claims Information Center to obtain information about individual estimates and compare different companies, causes of loss and job files costs. All of this data adds up to more accurate estimates that account for mitigation and restoration.

3. All-In-One Service Rather than working with separate mitigation and restoration companies, clients and insurers may prefer a one-stop shop. A company that handles the damage remediation process from start to finish can provide a more accurate estimate from the start. There will also be less need to worry about adjusting schedules or necessary tasks getting lost in the shuffle.

4. Electronic Claims Service In addition to the aggregated data available through an electronic claims service, this portal can also make it easy for a restoration service and insurer to share information. This resource can speed up insurance claim processing and allow for faster settlements. All of these are ways in which SERVPRO, a national mitigation and restoration company with local and regional franchises, can support insurers and clients. Whether you are an insurance adjuster or homeowner in the Aurora area, you should consider hiring this Preferred Vendor for the best results.

SERVPRO of Aurora Reconstruction Services

6/9/2022 (Permalink)

Rebuilding after a disaster.

After a disaster—whether it be a fire, water, or storm—damages your home you will need to rebuild and restore. For decades SERVPRO has been known for their ability to respond to a disaster and fix your home to make it "Like it never even happened.”

The first thing you must do after a disaster is take temporary protective measures such as placing roof tarps to prevent additional damage, and boarding up to secure the building and remove water and debris. Mold, smoke, fire, and water damage all have their own protocol for restoration and our experts know how to tackle each problem.

Once your home or building is secured and the hazards are removed you can start the rebuilding process; from the structure itself to preserving and restoring the treasured items inside your home—including heirlooms, art, and family photos. The professionals at SERVPRO of Aurora can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low.

SERVPRO of Aurora can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

• Board Up
• Carpet Repair and Installation
• Document Drying
• Dry Cleaning
• Drywall Installation
• Drywall Removal
• Electrical
• Electronics Restoration
• Fine Art Restoration
• Furniture Restoration
• General Contracting
• Hardwood Floor Repair
• HVAC Services
• Move Out
• Painting
• Plumbing

Material Belongings Can Be Replaced - A Life Cannot!

5/31/2022 (Permalink)

When your home is struck by fire or a major storm you may have only a few minutes to gather belongings and move to safety.  For many of us, gathering a few clothes, and the family photo album take priority over a toothbrush or comb.  

At SERVPRO of Lockport, Lemont, Homer Glen we care about the community, that is why many of our staff carry these emergency bags in our vehicles.  Each bag contains a few of the essential personal care items that many people need after a fire or storm disaster.  Our hope is that each bag can bring a bit of comfort to the community after a tragedy. 

Having your own preparedness bag is very important especially if you live in an area where natural disaster such as tornado can strike.  It is also important to remember, only gather personal effects when it is safe to do so: material belongs can be replaced, but a life can not be. 

Certified: SERVPRO Cleaned

4/14/2022 (Permalink)

The COVID-19 pandemic, many working professionals didn't feel safe going back to the office. Here at SERVPRO, we were busy performing disinfection jobs that ensured clients' health and the people in the environment. We decided to label our performance expectations by providing our clients with Certified: SERVPRO Cleaned.

Certified: SERVPRO Cleaned is our newly implemented defensive pathogenthat uses our unique 3 C'S:

Consult

• When upholding the standard, we realize that clients are different, and we have to tailor our program to meet our customers' needs.
• By talking with our clients, we can figure out unique information that can assist our team in providing the highest level of service for our clients.

Clean

• After talking with our client, we will agree upon a plan of action. Our expert deep clean is initiated using our proprietary EPA-Approved Hospital-Grade cleaning solutions. 
• This ensures that we hold our client's job to the highest standards that the CDC recommends for cleaning and decontamination.

Certify:

• Once we are completed, we will post the "Certified: SERVPRO Cleaned shield that will be found in the front window. 
• This represents our drive to perform in a committed way to the comfort and security of our clients. 

What can you expect when choosing SERVPRO of Aurora

3/25/2022 (Permalink)

Choosing the right vendor for your fire or water damage is important. Here is what you can expect when calling SERVPRO of Aurora.

• Uniformed Employees with photo ID Badges

• Marked SERVPRO Vehicles

• Drug Tested and Background Checked Team Members

• Advanced Training and Certifications

• On-site arrival within 4 hours (This does not apply to catastrophe situations)

Once they get here, what’s next?

Once our employees arrive on-site the customer will meet with a SERVPRO Supervisor who will explain the mitigation services. Our Supervisor will explain the necessary documents in order for our team to proceed with services.

Here are some of the basic forms that we review with our customers

Authorization To Perform Services & Direction Of Payment Form

This form is the customers consent for SERVPRO to perform restoration services in their home or business. It also addresses how services will be paid for and their deductible amount to be collected as directed by their insurance company.

Customer Information Form

This form is an informational document that addresses many aspects of the customer home such as what the customer should expect during the process and how we will proceed. It also discusses what items are restorable, pre-existing conditions, personal items in the home and understanding our role versus the insurance companies.

Customer Equipment Responsibility Form

This is a document in which the customer can identify and confirm what equipment is left in their home as well as the responsibility they assume with SERVPRO equipment. It also explains who to contact if there are any issues with the equipment.

Certificate of Satisfaction: Job Completion Form

This form is used during the final walk through of services with the customer. It is also used to insure we completed mitigation services to customer’s satisfaction. This document is also needed to provide to the insurance company for final billing for services completed.

Why SERVPRO of Aurora

2/14/2022 (Permalink)

When it comes to restoration companies, the combination of customer service, highly qualified expertise, and state-of-the-art technology and materials that SERVPRO offers is unmatched. We’ve been in the disaster restoration businesses for dozens of years, and our reputation and longevity speak for themselves. 

Always On Call

We’re consistently and reliably serving our communities, 24/7, 365 days a year, and we’re proud to offer emergency service at a moment’s notice. SERVPRO of Aurora has been serving our community since 1967, and we’re excited to continue to serve y’all for much longer. 

We understand that your home and commercial properties comprise your livelihoods, and keeping them safe and in good condition is of utmost importance to you, your families, your businesses, and your customers. 

Disaster Restoration Specialists

Here at SERVPRO of Aurora, helping thousands of residents take back control of their lives after water and fire wreak havoc on their homes. From mold to storm damage, biohazards, flooding, water damage, odor removal, fire, and more, our disaster restoration specialists are always being trained on the latest and safest techniques to restore your properties back to their original condition in a safe way. 

As a franchise, our goal is to help make it..."Like it never even happened," and we mean that in the fullest sense of those words. 

Our specialties include the cleanup and restoration of residential and commercial property after smoke and fire damage or water damage, and we take special pride in our expertise when it comes to mold mitigation and mildew removal from your home or business. SERVPRO of Aurora is also a Better Business Bureau accredited business as well as a recipient of the Angie’s List Super Service Award!

Local Aurora Team

We’re proud that our staff is highly trained in property damage restoration, and we always maintain our IICRC-industry certification. Our local Aurora employees intimately know and understand our Aurora community, and no damage is too large or too small for SERVPRO of Aurora.

Contact us for assistance at any hour at (630) 862-3930. This franchise is independently owned and operated.

Professional Services

1/25/2022 (Permalink)

Call SERVPRO of Aurora @ (630) 862-3930

The Necessity of Professional Water Damage Services

Dealing with water in home or water in business can be disconcerting and understandably so. The thought of luxury furnishings soaking water in a flooded home or destruction of costly office machines is more than any property owner can bear. Couple that with the stress of claiming damages from an insurance company and the need for professional restoration services is apparent. Recovering from water damage is tedious, expensive, and dangerous if the right procedures are not followed. water cleanup  exercises demand a particular dedication and specialty, which a regular property owner may not possess. Investing in a restoration company offers distinct benefits.

Skilled Flood Damage Restoration

Mitigation of water damage has its share of complexities which increase with the severity of the situation. If a pipe break or a supply line break led to the flooding, the water cleanup crew has to factor in the malfunctioning plumbing system during the repairs. In the case of rain or storm damage  a building may have to contend with clogged gutters and overflowing downspouts. These aspects determine the necessary mitigation efforts. Flood damage cleanup companies train their workers on how to deal with such problems. Their experience and expertise allow them to apply the correct measures for drying a flooded home as efficiently as possible without posing any more inconveniences than necessary.

Fast Restoration Exercise

Every water cleanup company understands the need for urgency when dealing with a flooded home. It is why these teams work at a speedy pace to ensure that the destruction doesn’t result in any more losses. Restoration services conduct mitigation using established techniques and advanced equipment when clearing water in home and water in business. Flood damage can derail operations in an enterprise and make a home inhabitable. However, timely drying and clean up can reduce the waiting period considerably.

Expert Advice

Helpful tips from a qualified water cleanup professional go a long way in instances of water in home or water in business. Some cases of flood damage spin out of control because people don’t know how to detect when something is wrong. If there is a pipe break, for example, how should one respond? After the mitigation, a property owner should know how to transition safely to recovery. Professionals will also offer their take on how far the damage has spread. After a supply line break, a homeowner can learn if there is a need for repair or complete replacement of certain components.

Prevent Mildew and Mold Growth

Besides extracting water and drying surfaces, a restoration company will check every inch of a residential or commercial building for mold and mildew growth. When water damage is left unattended, it creates the perfect environment for microorganism like fungi to breed. Restoration professionals use machines to remove moisture completely, which eliminates the threat of mold and mildew. If the mold has already set in, the water cleanup team will conduct professional mold remediation to remove and treat the affected regions.

Decrease Losses

The longer a home or place of work goes without clean up after a pipe break or supply line break, the higher the losses get. A wall that may have required a few repairs if the restoration was immediate may have to be brought down due to extensive water damage. Loss of valuables especially sentimental items like photo albums and family heirlooms is another concern for a household dealing with a flooded home. When the cleanup crew responds right away after a reported flooding, it is possible to salvage some items and restore them. The damage caused to hardwood floors and carpets can also be contained through fast water extraction and drying. Decreasing the water exposure to a building preserves its structural integrity.

A reputable restoration company offers a range of services for customers suffering from water in home and water in business. Whether the flooding was due to a supply line break, leaking roof, or pipe break, a professional clean up team will fix the source and restore the property. A restoration company can also do remodeling if necessary.

Happy Customers!!

1/24/2022 (Permalink)

From 50 degrees to -50 degrees, from snow, to ice, to rain, this winter has been a roller coaster of weather for the Joliet area. SERVPRO of Aurora, Illinois did their very best in helping as many people as possible with their broken pipes due to the frigid temperatures we were experiencing. Below are actual quotes from customers that we helped put their lives back to normal.

"Very polite and professional." - Jorge C.

"Excellent service, professional." - Anne C.

"Keep on with the professionalism. Thanks for making this easy for us. Good job!" - Agata R.

"The process went much smoother than we anticipated. SERVPRO was very understanding and considerate of our situation. My husband uses a walker and they always made sure the fans were placed so that they were not in my husband's way." - Kathleen U.

"They worked hard and did a great job!" - Marian S.

Comments like these are what keep us committed to do the best job possible for all of our customers. We will be there for you. SERVPRO of Aurora, Illinois 630-862-3930.

Here in your community, here to help

12/29/2021 (Permalink)

During uncertain times,SERVPRO of Aurora is prepared to help you when it matters the most.

Responding during difficult times is what we do, it’s who we are and what we know. Right now, during the most unprecedented moment we share with you, we continue to answer the calls of our neighbors who need us most.  

SERVPRO of Aurora remains open to you as our employees and services are here 24 hours a day, 7 days a week. If your home or business is in need of cleaning and sanitizing, or any of our core water and fire services, call SERVPRO of Aurora, We are here and ready to serve our community 24 hours a day, 7 days a week.

Mold in Your Shower Can be More Than Just a Nuisance

11/25/2021 (Permalink)

Nothing makes a shower look unclean like visible mold. If you struggle with constant mold in your shower, it may be more than just a nuisance. Keep reading to learn about mold in your bathroom and how to address it.

What kind of mold is in your shower?

Mold in your shower can be put in two broad categories – mold behind the shower and surface mold. Surface mold is unsightly growth and can be more difficult to remove. It is the hidden moisture, however, inside the framing behind your shower which can lead to damage to your structure and expensive repairs. Any kind of constant mold growth is bad news. It continues to multiply, doing damage to the structure. As soon as you see mold reappearing after cleaning, contact SERVPRO so we can help you clean it up. We are a trained and experienced mold remediation companythat can handle this problem for you before it spreads anymore.

What causes mold?
 

Moisture is the key to mold growth, so our goal is to get the water causing your mold out of your home fast. Oftentimes we need to find the source of moisture first, like a slow leak causing water to seep behind the walls of our shower. Our job is to stop the water damage, dry the wet structure and contents, so we can then clean the mold up. Even the best cleanup efforts fail if the moisture is not handled. Regardless of moisture conditions, it’s important to know that mold spores are everywhere, all the time, and not a sign that your cleaning skills are lacking. What causes spores to multiply and turn into an infestation is the presence of moisture allowing those spores to grow.

How SERVPRO fights mold growth

We have highly trained IICRC-Certified Applied Microbial Remediation technicians that can respond 24/7 if you have mold growth issues. We have effective mitigation and containment equipment to prevent the situation from getting worse while our qualified personnel remove active colonization and work to restore the damage that it has caused. When the remediation is complete, we may have an independent environmental professional record that the mold has returned to normal conditions.
 
Placing negative air machines near where any drywall demolition is done lowers the amount of airborne mold which we are exposed to plus makes removing the mold more efficient. If the mold has grown enough, we may have to remove damaged materials, and we also use damp wiping to clean soiled areas and vacuum excessive mold spores by utilizing HEPA vacuums and filters.

How We Treat COVID-19 Differently

9/9/2021 (Permalink)

When your home or business is exposed to COVID-19, there often follow feelings of uncertainty and stress. And, unfortunately, the virus may retain the ability to infect you or others who come into contact and proceed to touch their eyes, nose, or mouth. SERVPRO recognizes the danger and anxiety that stems from these situations and does all we can to alleviate your concerns by providing thorough disinfections for your residential and commercial properties. Therein, lies the difference between SERVPRO and other disinfection services. Our commitment to a complete clean means that you are as safe as possible in the areas you should feel most secure.

When disinfecting, SERVPRO approaches each job with the appropriate PPE equipment to keep both you and our team safe. We then spray a high-volume mist of highly-concentrated disinfectant which affects nearly the entirety of the area; immediately attacking the virus where it remains. After a 10 minute dwelling period, we follow and wipe down all high-touch surfaces with the same disinfectant. Furthermore, we mop the floors, discard open food or drink items that have been exposed to the disinfecting mist, and spray a lemon-berry scent meant to dispel the unpleasant smell of disinfectant. 

Oftentimes with disinfecting services, you receive no more than a generalized mist throughout the property. Although this is not ineffective, it is not the thorough approach we prioritize. In our method of disinfecting, we aim to ensure that every surface is treated and that the chance of you contracting COVID-19 from your living or working space is minimized to the furthest possible extent.

SERVPRO of Aurora Always Ready 24/7

7/29/2021 (Permalink)

Our team at SERVPRO of Aurora has been serving our community for over 30 years. That is 30 years of experience, training, learning, and growing to become professional experts on the fire and water restoration industry. When you have a disaster in your home or office, know that our team has the knowledge, tools and experience to handle your damages and get your home or office back to normal as quickly as possible.

We are always ready whenever disaster strikes. Whether it's 5pm or 5am, we have crews, vehicles stocked with equipment, and project managers ready to be dispatched. It's vitally important to call the professionals as quickly as possible, especially if you experience a water damage. The longer the water sits, the faster the damage occurs to wooden floors and the potential for growth to develop increases.

If you or your business experiences a fire or water damage, call the professionals at SERVPRO of Aurora at 630.862.3930. We're always ready to respond 24/7 and assist you in your time of stress and need.

Our Advanced Equipment Will Restore Your Home To Pre-Damage Condition

6/7/2021 (Permalink)

The Tools SERVPRO Uses For Smoke And Fire Damage 

One of the most noticeable effects of fire damage is the presence of smoke odors in the home long after other signs of damage have been repaired or covered up. Smoke particles cannot be masked or neutralized by store-bought air fresheners and deodorizers and typically require the help of a certified restoration company like SERVPRO to remove from your home permanently. We arrive Faster to Any Size Disaster with the appropriate tools and chemicals necessary to eliminate smoke odors from a variety of different types of fires. With these tools in hand, our crews can take care of odors permanently and leave your home without a single scar to show from the fire.

Some of the most high-tech tools SERVPRO technicians use to take care of fire damage are solely dedicated to the task of neutralizing smoke odors. Our thermal fogging devices create thick fogs of odor-eliminating compounds that mimic the spread of smoke throughout your home and target even the most deeply embedded smoke particles. For tight spaces and smaller areas, we also carry smaller Ultra-Low Volume fogging devices that perform the same functions in hard-to-reach places that may contain smoke residues.

These machines send out specialized mixtures of odor-neutralizing agents that can sometimes be designed for specific types of smoke damage. Fires that burn through wet materials can often produce different residues than dry fires, and if kitchen grease is added into the mix, this may force us to use even more specific chemicals. Our inspectors carefully evaluate the scene of the disaster to determine which mixtures should be used to eradicate all traces of odor from the area. When combined with our extensive cleaning work, HVAC system clean outs, and other restorative procedures, we leave your home looking like the disaster never even happened.

When You Need Us Most

5/30/2021 (Permalink)

When your home or business experiences property loss, the results may be devastating. From fire damages to flood waters, you may not be prepared for what may occur. Every item in your facility may fall victim to the adverse effects that could potentially happen with any type of property loss. Smoke residue from a fire could seep into every material in your home. High flood waters can effect your walls, ceiling, all the way down the floor boards beneath your carpet, leaving mold growth not far behind. When these events happen, your property will need to be professionally cleaned and repaired. SERVPRO of Lockport, Lemont, and Homer Glen has the tools needed and the experience required to restore your space and begin the restoration process. Never put off for tomorrow what can be done today. Give us a call, we are here to help. 

SERVPRO of Aurora Reconstruction Services

4/26/2021 (Permalink)

Rebuilding after a disaster.

After a disaster—whether it be a fire, water, or storm—damages your home you will need to rebuild and restore. For decades SERVPRO has been known for their ability to respond to a disaster and fix your home to make it "Like it never even happened.”

The first thing you must do after a disaster is take temporary protective measures such as placing roof tarps to prevent additional damage, and boarding up to secure the building and remove water and debris. Mold, smoke, fire, and water damage all have their own protocol for restoration and our experts know how to tackle each problem.

Once your home or building is secured and the hazards are removed you can start the rebuilding process; from the structure itself to preserving and restoring the treasured items inside your home—including heirlooms, art, and family photos. The professionals at SERVPRO of Aurora can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low.

SERVPRO of Aurora can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

• Board Up
• Carpet Repair and Installation
• Document Drying
• Dry Cleaning
• Drywall Installation
• Drywall Removal
• Electrical
• Electronics Restoration
• Fine Art Restoration
• Furniture Restoration
• General Contracting
• Hardwood Floor Repair
• HVAC Services
• Move Out
• Painting
• Plumbing
• Roofing Services

Choosing the Right Restoration Comapny

4/12/2021 (Permalink)

Disasters are devastating. Whether caused by fire or water, whether big or small, they can turn your world upside down in a matter of minutes.  Even the strongest of us can feel helpless, not knowing where to turn to get the best help possible; but fortunately for you, SERVPRO of Aurora, Illinois is nearby and is ready to help 24/7.

But why SERVPRO? After all, there are other companies who make the same claims.  Consider this: if you have to undergo surgery due to a dangerous and life-threatening condition, wouldn’t you insist on having a surgeon the best surgeon possible with extensive training, years of experience, and a sterling reputation to get you back to good health? Well, your property is probably the biggest investment you’ll make in your lifetime, so it’s also very important to have a company with the knowledge, experience and reputation you can trust to return your property to its preloss condition or better. We offer a full line of construction and rebuild services so we are able to handle your disaster from beginning to end and make it "Like it never even happened."

Three of the Best Reasons to Use SERVPRO of Aurora, Illinois:

1. Training – We never stop learning and honing our skills. We’re trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) high standards in fire and water cleanup and restoration, biohazard and mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. Additionally, our industry professionals regularly attend SERVPRO continuing education classes.
2. Equipment – We use the professional equipment needed to completely clean and remove the effects of water, mold, soot, smoke, odor and more. During the past few years, there’s been a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Aurora, Illinois to restore your property quickly, reliably, and more effectively.
3. Experience – SERVPRO is very reputable. They started over 50 years ago and currently have over 1,700 franchises nationwide. Your very own SERVPRO of Aurora, Illinois is proud to have been in business for itself for 13 years! The extensive knowledge we’ve gained during that time makes us the go-to-disaster restoration company to call. Our experience will enhance your experience with us!

We sincerely hope that you’ll never be in a situation where you need to call a restoration company, however if you are; give us a call and we’ll make it as easy as possible for you. Call 630-862-3930.

Being Prepared in 2021

3/19/2021 (Permalink)

Each new year brings new beginnings , new opportunities and unfortunately new disasters. The time to prepare for a disaster is now. Make a resolution that helps protect you or your business and allows us to make any disaster "Like it never even happened."  Unexpected disasters like tornadoes, river floods, flash floods and even water main breaks can disrupt your life without warning.  There are many ways to get involved especially before a disaster happens. Get involved as a community and participate in programs and activities to make your families, your homes and your businesses safer.  The formula for making a safer homeland consists of volunteers, a trained and informed public, and a SERVPRO that is there for you 24 hours a day, 7 days a week and that is SERVPRO of Aurora, Illinois at 630-862-3930.

SERVPRO Top 10 Franchise in Entrepreneur Magazine 2021

3/5/2021 (Permalink)

SERVPRO ranked #1 in its category in 2021, rounding out the TOP TEN for the year. SERVPRO of Denver West joins the #1 brand in cleanup and restoration. This is SERVPRO's eighth time in the top 10. It was #27 on last year's list. This year's accomplishment rounds out a couple of big years of growth, and it helped catapult the company back into Entrepreneur's top 10.

SERVPRO of Aurora is proud to be part of such a great franchise system.

As your local fire, water, cleanup and restoration company. SERVPRO of Aurora IICRC certified professionals will make it "Like it never even happened."

Thank you to all our past customers, and cheers to all the new relationships we will build.

With 2020 behind us, what does that mean for SERVPRO?

1/31/2021 (Permalink)

SERVPRO will still be the “faster of any size disaster,” and to further that claim, SERVPRO plans to expand! It means that SERVPRO will have more manpower for those larger disasters, and more manpower means getting homes and businesses back to working order, faster. Our aim is to provide exceptional customer service for each and every customer.

After the last year we have had, SERVPRO has adapted to the changes and conquered the roadblocks ahead. Disinfecting may still be a huge thing in 2021, and SERVPRO will be there again and again to disinfect and sanitize it all. And while people are still working from home, we will still be able to provide carpet and duct cleaning for the extra traffic, as well as any mold, flood, or fire damage. Whatever lies ahead, SERVPRO is ready.

Call us at 630-862-3930

Why SERVPRO?

1/25/2021 (Permalink)

When it comes to companies offering clean up and restoration services in Lockport, Lemont, Homer Glen, consumers have a variety of options to choose from, so why SERVPRO?  As a locally owned and operated organization, with the backing of over 1,700 franchises nationwide, SERVPRO of Lockport, Lemont, Homer Glen has the ability to respond to your property damage emergency quickly, no matter the size of the loss:

• We are available 24 hours a day, 365 days a year
• Our technicians are highly trained restoration specialists, with multiple certifications from the IICRC.
• We work with a variety of insurance companies
• We offer a wide array of clean up and restoration services for both commercial and residential properties, including water, fire, mold, storm, and biohazard related damages.
• Our technicians utilize industry leading technology and equipment to provide the most efficient solution for your damages.

When disaster strikes, SERVPRO of  is Here to Help and We’re Faster to Any Size Disaster.  To learn more about the services we offer, please give us a call at 708-301-4200, or visit our home page for more information.

How We Treat COVID-19 Differently

12/15/2020 (Permalink)

When your home or business is exposed to COVID-19, there often follow feelings of uncertainty and stress. And, unfortunately, the virus may retain the ability to infect you or others who come into contact and proceed to touch their eyes, nose, or mouth. SERVPRO of Aurora, IL recognizes the danger and anxiety that stems from these situations and does all we can to alleviate your concerns by providing thorough disinfections for your residential and commercial properties. Therein, lies the difference between SERVPRO and other disinfection services. Our commitment to a complete clean means that you are as safe as possible in the areas you should feel most secure.

When disinfecting, SERVPRO of Aurora, IL approaches each job with the appropriate PPE equipment to keep both you and our team safe. We then spray a high-volume mist of highly-concentrated disinfectant which affects nearly the entirety of the area; immediately attacking the virus where it remains. After a 10 minute dwelling period, we follow and wipe down all high-touch surfaces with the same disinfectant. Furthermore, we mop the floors, discard open food or drink items that have been exposed to the disinfecting mist, and spray a lemon-berry scent meant to dispel the unpleasant smell of disinfectant. 

Oftentimes with disinfecting services, you receive no more than a generalized mist throughout the property. Although this is not ineffective, it is not the thorough approach we prioritize. In our method of disinfecting, we aim to ensure that every surface is treated and that the chance of you contracting COVID-19 from your living or working space is minimized to the furthest possible extent.

Why SERVPRO? The Difference is in Our People.

11/25/2020 (Permalink)

When it comes to disaster recovery, we may not be the only game in town, but there’s a reason why so many homeowners and businesses choose SERVPRO to recover from water, fire, mold, or flood damage. The difference is our people!

We invest in our employees

SERVPRO invests in having the best employees in the business. We have always put a high priority on educating our team. That need is more important than ever today. SERVPRO is an IICRC certified firm with certified technicians, which means customers can expect the very highest in standards and protocol to be used in their home or business when disaster strikes.

IICRC training and certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries and those standards are high. Our SERVPRO professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses so they are well-prepared to handle any disaster in any situation and know how to approach the restoration process quickly and effectively.

Employee certification training

The Employee Certification Training by SERVPRO is a voluntary, self-paced program designed for SERVPRO franchise employees to further their knowledge and training. Certification is awarded after successful completion of course materials and an examination. Modules for training include:

• Crew Training
• Fire Restoration
• Water Restoration
• Advanced Structural Drying

Ongoing, comprehensive training for our crew

Our training program doesn’t stop at just IICRC and Employee Certification Training. We also offer:

• Initial Franchise Training
• e-Learnings
• Continuing Education Classes

From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. If your property suffers water, flood, storm, fire, or mold damage, know that you’re in great hands with the professional SERVPRO team. Our employees make the difference! Contact us 24/7 at SERVPRO of Aurora, IL for restoration assistance at 4630-862-3930.

A quick response saves you money!

11/17/2020 (Permalink)

A pipe break in your Aurora, IL home can cause major damages if not taken care of in a timely manner.  SERVPRO of Aurora, IL is the company to call in any emergency water clean up situation in Mentor. 

We are locally owned and operated. Our crews are certified and trained to handle disasters of any size. Water damage can come in many different forms, and it's important to call in professionals when you are in need of water damage repair because our crews are trained to look for the details and any underlying issues. Your safety is our top priority. We make disasters "Like it never even happened." 

SERVPRO of Aurora can be called 24/7 for help and questions anytime. We are available 365 days a year. Call us at any time 630-862-3930.

Why You Should Remove Mold From Your Home Promptly

7/25/2020 (Permalink)

Mold damage in Big Rock, FL

Remove Mold From Your Home as Soon as You Discover It

The subject of mold can be a complicated one for new homeowners. While many see these tiny fungi as a single type of organism, there are thousands of species within the biological phylum that mold represents. These range from relatively innocuous ones to those that are much more hazardous, such as black mold. It is always advisable to remove mold from your home as soon as you discover it.

Too Much Moisture
Although every environment contains many fungal spores, homes that are infested with mold usually have a moisture problem. Mold grows most rapidly when moisture from leaks, appliances or atmospheric conditions is allowed to sit for extended periods without drying. Generally, the first step in mold remediation is removing moisture from your home. Should you fail to address the cause of your problem, your cleanup efforts will only temporarily stall an infestation.

What is Black Mold?
Stachybotrys Atra is the species name for one of the most universally reviled household afflictions. The common term black mold is somewhat of a misnomer as it can appear in several forms:

• Green
  
• Gray
  
• Brown
  
• Black
  
  

While infestations of these varieties of Stachybotrys are serious, it is important to remember that there are many other types of mold that can negatively impact your home. This is why you should contact a remediation specialist as soon as you suspect you have a problem.

Mold Cleanup
A mold problem will not go away on its own. Similarly, a partially completed cleanup is not an effective method of restoring your home. Properly removing an infestation requires both expertise and specialized equipment. An expert can help you to locate your moisture problem and develop a plan to remove the particular mold variety that is affecting your household.
Having an infestation in Big Rock, IL can be worrying. Fortunately, mold cleanup experts are a reliable means of getting your home back to working order.

The Benefits of SERVPRO's Claims Information Center

6/10/2020 (Permalink)

With the Claims Information Center, you can review and approve changes without the extra travel

Three Benefits Of Using This System

Insurance adjusters are busy professionals. They often juggle multiple projects at a time for several commercial clients, and keeping everything on track can be challenging. Disaster restoration companies in Kaneville, IL, are often familiar with the challenges of an insurance agent because they deal almost exclusively with the insurance claim process, too. That is why, at SERVPRO, the Claims Information Center is such a vital tool for clients and insurers alike. There are at least three benefits of using a system like this.

1. Immediate Information 2. Research Materials 3. Claims Updates

Immediate Information
When a client works with multiple services for the mitigation and restoration of their facility, it makes the job of an adjuster more challenging, and it slows down the timeline to insurance claim approval. By working with SERVPRO, a business will receive an estimate for the entire project right after the initial assessment. The estimate is then immediately put in the Claims Information System and accessible to insurance companies.

Research Materials
When determining the claim value for a client, an insurance agent must research the costs associated with the project. The Claims Information Center has a library separated into the state, county, and city, so adjusters can review similar projects and causes of loss, allowing them to make a fair assessment about the filed claim.

Claims Updates
If you are an agent, then you know that almost no project goes according to plan. There are always work order changes and updates throughout a project. Unfortunately, in most cases, a change means you need to head over to the site for additional assessments. Thankfully, with the Claims Information Center, you can review and approve changes without the extra travel.
SERVPRO wants to make the disaster recovery process easier for everyone involved, which means helping clients retrieve funds quickly and assisting agents through the insurance claim process. Do you think you could use a little more help?

How Landlords Can Protect Against Mold Damage Lawsuits

5/10/2020 (Permalink)

If mold appears, contact a local mold mitigation franchise in Big Rock, IL

If you rent property to residential tenants, such as for apartment buildings, or for commercial properties, it is important to know a little about mold insurance claims. In either situation, you have a responsibility to maintain your property to certain standards. These standards can vary a bit between different locations. If you fail to achieve this standard, your company can be sued by the people or the business that is renting your property. In the case of mold, in the most general terms, you should make sure the conditions for mold growth are not present in your building. If mold does appear, it is important to contact a local mold mitigation franchise in Big Rock, IL.

Mold Insurance Claims

The best source of information regarding a mold claim is your insurance agent. While most commercial insurance policies have exclusions regarding mold coverage, it is possible to purchase additional coverage, sometimes called environmental liability insurance, for protection against third-party claims. In general, you may be subject to a lawsuit if the following conditions are present:

• Mold is growing in the rented property
  
• Mold has resulted in damaged to belongings
  
• Mold has caused a business disruption
  
• Mold growth is the result of a failure on your part
  
  

If the presence of mold has arisen from a failure on the part of the renter, the lawsuit is less likely to be successful. Residential landlords are more likely to see a mold claim against them than are commercial landlords.

Mold Remediation
A fast response to a mold problem is an effective way to avoid mold insurance claims against you. This will clear away the mold colonies before they have time to cause adverse health effects or do damage to belongings. Professional mold removal treats the cause of the mold growth, usually dampness or high humidity, and gets rid of the mold problem.

How To Identify Black Mold

3/25/2020 (Permalink)

Mold infestation in an Aurora, IL home

If you suspect mold in your home, you may need to perform a mold inspection. There are many types of mold. Some are harmless, while others can be toxic and lead to health problems for people and pets. Mold needs to be cleaned and removed as quickly as possible to avoid it spreading. When you find mold in your home in Aurora, IL, there are a few things you can do to determine what type it is.

Ways To Identify Black Mold

Stachybotrys Atra, also known as black mold, feeds off of moisture. It generally has certain characteristics that can help you identify it:

• It gives off a musky odor
• It may look slimy
• It is dark greenish-black or grey
  

This type of house mold releases mycotoxins that can cause health effects. A mold inspection will help identify the type of mold you have and find any that may be hidden in unseen places.

Where You Might Find It

Black mold spores are dampened downward, so they do not travel through the air as easily as other varieties. Since they are less airborne, they are unlikely to spread from room to room. However, they can multiply and grow rapidly on porous surfaces. Mold can be found anywhere there is moisture. Some of the most common areas are bathrooms, kitchens, and laundry rooms. It may take up residence on the drywall in your bathroom and then spread quickly. Ceiling tiles, carpet and wood paneling or furniture are also prone to mold growth. Mold can invade ventilation systems. If you smell a musky odor when the system is running, you should mention this to your mold inspector.
If a mold inspection verifies that you have a mold problem, you will need to hire a professional mold remediation company to clear your house of the infestation. Professionals may use specialized equipment to rid your home of the problem and return it to its previous condition.

What to Do After A Fire

3/18/2020 (Permalink)

Fire can occur in your home or business at any time.

What You Can Do Until Help Arrives

Should a fire occur in your home or business, here are some helpful tips you can use to help limit the damage until SERVPRO of Aurora arrives:

Do's

• Limit movement of people in the structure to prevent soot particles from being embedded into upholstery and carpets.
• Place dry, colorfast towels on carpeted traffic areas to prevent more soiling.
• Wipe soot from chrome trim, then protect with a light coating of lubricant.

Don'ts

• Do not attempt to wash any walls or painted surfaces without first contacting SERVPRO of Aurora.
• Do not attempt to shampoo carpet or upholstered furniture without first consulting with a SERVPRO of Aurora professional.
• Do not attempt to clean any electrical equipment or appliances that may have been close to fire or water without consulting a repair service.

The Value of Electronic Claims Services

1/23/2020 (Permalink)

Digital files are easier to access, to manipulate, and to keep safe

Insurance agents routinely complete a wide variety of tasks, and many of those tasks are time-consuming and require close attention to detail. When a local emergency damages Sugar Grove, IL, homes, and businesses, it isn't unusual for all agents to have many more than one insurance claim in process at a time. Fortunately, modern technology gives insurance professionals access to electronic files and all of the related benefits.

Why Electronic Files Are Better Than Paper

There are many advantages to using digital resources whether processing claims because of flooding across the community or a single fire damage claim for a homeowner:

1. Agents can pull up information from their personal devices to work on claims wherever they are.
   
2. Electronic filing systems pull records according to specific needs, such as organized by the extent of damages or comparisons of costs by state.
   
3. Insurance professionals have access to facts and can add information at their own convenience.
   
4. Electronic filing systems reduce paper waste and the need for paper storage systems.
   
   
   

Across most industries, professionals are turning to electronic filing systems. It makes sense for SERVPRO restoration and cleanup technicians to offer their clients the convenience of a digital claims inventory system. These benefits are specific to the insurance claim process, and other benefits should also be considered.

Improved Security and Efficiency

In the past, paper filing systems presented serious problems. For example, paper systems required a lot of storage space. Accessing necessary records created the potential for breaches in confidentiality, as well as the time-consuming task of looking up specific information. If an insurance agent wanted to compare specific aspects of multiple claims, for instance, the agent would need to gather and protect a lot of sensitive paperwork.

Digital Solutions to Real-Life Problems

Electronic files offer direct solutions to many problems while reducing valuable chunks of time that would otherwise have been spent traveling from one storage location to another and leafing through stacks of folders and paperwork. Completing an insurance claim isn't the only process simplified and improved by electronic files, but it is an important benefit. Digital files are easier to access, to manipulate, and to keep safe.

SERVPRO of Aurora - Duct Cleaning

11/28/2019 (Permalink)

Roto Brush

Clean air ducts are the foundation for good indoor air quality. As homeowners and business owners, you want to be able to breathe clean indoor air for your families, your guests, employees and customers. Over several years, air ducts can become contaminated with mold, fungi and bacteria, as well as dust. Running your HVAC system is only filtering whatever is in your dirty ducts throughout your home or facility. Proper cleaning with professional air duct cleaning machines and systems is the BEST way to improve indoor air quality.

At SERVPRO of Aurora, our mission is to be the premier property damage restoration contractor in the area. To do so, we are continuously training our staff and updating our procedures to stay current (and the BEST!) within our industry. 

We are VERY excited to introduce this new air duct cleaning technology to our inventory;

The Brushbeast by Rotobrush. 

It's four powerful vacuum motors, paired with it's 450 RPM 120/220V brush motor, will make short work of even the most difficult air duct cleaning job, while still remaining safe to use with any type of air duct system, including flex ducts.

This new equipment will help make our duct cleaning procedures more fast and efficient.. And your dirty ducts, "Like it never even happened." 

Contact our office (630) 862-3930 for Residential  Duct Cleaning Prices AND Specials! 

What to Expect When You Call SERVPRO of Aurora

11/7/2019 (Permalink)

1. A Quick Response
When a building has been damaged, the response time is an important factor in how time-consuming and how costly restoration will be. SERVPRO is always open, so you can expect to hear back within an hour after you have contacted them about the emergency. Once you have provided them with the necessary information, they will begin preparing to address the needs of your client.

2. Arrival to the Damaged Site
With over 1,700 locations, SERVPRO can arrive quickly to any emergency. They can be on site to begin the restoration process within four hours. This fast response can make a huge difference if your client’s home has suffered a great deal of damage. Beginning the process more quickly will result in less damage overall which can end up costing the insurance agency less money.

3. Inspection and a Verbal Briefing
Once the damage restoration specialists have arrived, they can inspect the home to determine the extent of the damage and decide on the best course of action moving forward. This should all happen within eight hours of your initial call. They will provide a verbal briefing so that you and your client are aware of what will happen next. Their quick 24 hour response will allow them to begin mitigation as soon as possible to prevent any further damage before they begin work on necessary repairs.
Because it can spread and worsen quickly, the 24 hour period after damage has occurred is crucial. SERVPRO’s fast response will save the agency money and allow your client to have their home back sooner.

SERVPRO of Aurora - Working with Clients & Insurance Reps

4/15/2019 (Permalink)

Making, Processing and Settling an Insurance Claim

Several features set SERVPRO apart from other mitigation and restoration companies. These distinctions should be clear to an insurance adjuster as well as homeowners. Here are four ways this company facilitates the process of making, processing and settling an insurance claim.

1. Fast Response A fast response on the part of a mitigation and restoration company benefits clients and insurers. The sooner that damage can be professionally assessed, the sooner mitigation can start. A call response time of one hour, a four hour window for an on-site visit and an eight hour window for a verbal briefing can limit extensive primary and secondary damage.

2. Accurate Estimates A company can make more accurate estimates by hiring certified professionals, relying on a national network of locations for training and maintaining data on locations. An insurance adjuster can use the Claims Information Center to obtain information about individual estimates and compare different companies, causes of loss and job files costs. All of this data adds up to more accurate estimates that account for mitigation and restoration.

3. All-In-One Service Rather than working with separate mitigation and restoration companies, clients and insurers may prefer a one-stop shop. A company that handles the damage remediation process from start to finish can provide a more accurate estimate from the start. There will also be less need to worry about adjusting schedules or necessary tasks getting lost in the shuffle.

4. Electronic Claims Service In addition to the aggregated data available through an electronic claims service, this portal can also make it easy for a restoration service and insurer to share information. This resource can speed up insurance claim processing and allow for faster settlements. All of these are ways in which SERVPRO, a national mitigation and restoration company with local and regional franchises, can support insurers and clients. Whether you are an insurance adjuster or homeowner in the Aurora area, you should consider hiring this Preferred Vendor for the best results.

Get an Idea of the Areas We Serve

3/19/2019 (Permalink)

Our Team at SERVPRO of Aurora

With the name “SERVPRO of Aurora,” you might think we only serve Aurora…BUT that is NOT the case.

Our team is able to go far and wide to help you recover from water, fire, mold and biohazard damage.

Let us paint a picture of our service area:

We cover the area that includes (and is NOT limited to) Montgomery, Sugar Grove, Kaneland, and Big Rock also.

If you’re in a different location and need help, but you’re unsure if we can serve you, give our office a call at (630) 862-3930 to find out. If we can’t help you, we will gladly refer you to a different, local SERVPRO franchise that can!

SERVPRO franchises are all locally owned and staffed, but have the backing of that strong, national, corporate brand. When disaster strikes, SERVPRO is ready to make it “Like it never even happened.”

IICRC Certification: What It Is and Why It Matters for Your Restoration

3/7/2019 (Permalink)

IICRC Certification

The Institute of Inspection Cleaning and Restoration Certification is a nonprofit organization that has been setting the bar for restoration industry standards for years. The IICRC is a globally recognized certification and one that proves that your restoration contractor is capable of doing the job. 1. Proven Knowledge In order to obtain a restoration and mitigation certificate, technicians must prove knowledge of standard practices and procedures. They cannot receive certification without first attending and completing approved coursework through an approved school and instructor. 2. Required Training The IICRC also requires training in the latest restoration technologies and techniques through a certified firm. The field of mitigation and restoration is a highly specialized field, and you should make sure that everyone involved in your project is a trained and specialized technician working under a certified firm. Ensuring that everyone is qualified means that you can rest assured that your residence is in good hands under the supervision of a team that has met some of the highest standards in the industry. 3. Continuous Renewals Becoming a certified disaster restoration specialist in Aurora, IL, area is not a one and done kind of process. Both firms and agents must maintain their certifications through continuing education and practice. Every certificate has an expiration, and just because someone was once certified and capable does not mean that they still are. Standards of care change frequently as advances in technology and techniques evolve, and it is essential that you hire a firm that is capable of performing at the standards of today, not yesterday. The IICRC takes great pride in their certified technicians and firms, and you should too. These individuals and companies have proven their knowledge and ability, and because of that, they have earned the respect of an industry standard setter. Therefore, the next time you are faced with a disaster and the impending work of a restoration, seek out only those professionals and companies that proudly proclaim their certification.

SERVPRO of Aurora is an Esporta Certified Operator

2/8/2019 (Permalink)

SERVPRO of Aurora is an Esporta certified operator.  

We are capable of restoring over 90% of the soft contents in a house, and over 85% of the soft contents what were previously considered non-restorable when using the traditional cleaning methods.  

Types of damage and contamination we can restore:

• Category 1,2,and 3 water damage
• Heavy smoke and soot
• Mold
• Bio waste contaminated goods.

Third party independent laboratory testing has verified that the Esporta Wash System restores contaminated items to food grade clean by removing 99% of both organic and inorganic contaminants.

By utilizing the Esporta Wash System we provide you with a simpler and faster claim settlement process, as well as restoring your soft goods with sentimental value.

SERVPRO of Aurora prides itself on having advanced technology to ease the claims process for both the insured and the insurance company.