What our Customers say...


The team was fantastic.  Took the time to explain everything along the way and answered all of my questions.

You guys are doing a great job, don't change a thing!

Great crew, easy to work with, very happy with job completed.

They were excellent!!!!  These guys are top notch professionals!  I was impressed by their kindness during a stressful time, quick work, and attention to detail.

So happy with the results!!!

I only have good things to say about this aspect of the process of sewer backup.  The crew was prompt, polite and informative.

The work looks great and I appreciate the way Eric kept me informed.  I would definitely recommend SERVPRO in the future.

Rob was very patient and helpful during the mitigation process as well as helping with insurance company.

Amazing job!  Customer friendly and great service.

Great job and friendly staff.

Steve was great to work with.  Highly recommend.

They came right away and had excellent interpersonal communication skills.  They were compassionate listeners and responders and very knowledgeable.

Alex and Billy were thorough, friendly and solved the problems.

Steve was very helpful and was on time.  He did a great job.

Prompt, personable and professional.

Great job!

Everything was smooth and perfect.

Keep doing what your doing.  It works!!

Amazing staff.

I was very pleased!

All good.  Thanks Alec and crew.  You made the process easy.

Fabulous!  All aspects!

Everyone was great.  Thanks!

Excellent service!

Eric and his crew were amazing.  All of the subcontractors were polite and their work was done to perfection.  Eric's knowledge helped save me lots of money.  He caught everything the insurance adjuster missed or didn't want to pay for.  I would work with Eric and SERVPRO of Aurora anytime.

You cannot improve on perfection!!  Every single person who stepped into my house greeted me and was so nice.  They treated me like family.

Outstanding work by Tim and crew.

Steve was exceptionally thorough and great to work with.  I'm confident in his job well done!

Excellent and very prompt and professional.

No need for improvement - Outstanding 10+

TOP NOTCH CREW - respectful and careful.  Great work ethic.

Received positive reviews from friends who had used SERVPRO, so that was why we chose them.

Everyone was extremely nice and helpful throughout the whole process.

Steve and Rich are good, efficient workers.  Fair value..thanks.  As a rental property owner I WILL use your company...IF I have to.

SERVPRO did like the commercial says and made it "Like it never even happened".  Allen and Ana did a great job helping us on our little kitchen fire.  We never realize how much the smoke actually spread until they did the walk through with us and the adjuster.  The adjuster approved everything and they had it all cleaned within 5 days.  Great company and very polite employees.

The process went much smoother than we anticipated.  Julio was very understanding and considerate of our situation.  My husband uses a walker so Julio always made sure the fans were placed so that they were not in my husbands way.

They worked hard and did a great job!

SERVPRO of Aurora and Anton were so polite and knowledgeable.  The got my house dried out within a couple of days and then got their Construction Manager Al involved to help us through the reconstruction process.  I would refer this company to everyone.  Great people and great service!

Thank you for a job well done.

Awesome job! I was very confident and very pleased with the professional work done by everyone on the job.  Thank you!

I would highly recommend SERVPRO to everyone.  Allen was wonderful and very attentive to our needs and questions.

Extremely professional and always on time.

Very knowledgeable on the whole process from the claims adjuster to insurance company to the actual process of cleanup.  They kept us informed daily.  Genuine and caring. 

SERVPRO was a god sent for me and my family.  We were away on vacation when our neighbors watching our house noticed we had a sump pump backup.  They notified us and SERVPRO of Aurora got involved and took care of everything allowing us to still enjoy our family vacation at Disney over the holidays.  Big thanks to SERVPRO and our neighbors!

The SERVPRO team was excellent throughout the entire process.  Allen was/is a great resource and has been fantastic.

You seem to have your procedures well perfected.  Both service members were very courteous.  Robert is a very hard working assistant.  Allen has provided many details about the process and gave useful suggestions.  

Until we had a water damage I never knew a company like SERVPRO existed.  Our Farmers agent told us to call the SERVPRO of Aurora and so glad she did.  Julio and his guys did an amazing job explaining everything and getting everything cleaned up in a timely manner.  Julio worked with our adjuster to make the whole process seamless.

Service is great overall - keep up the good work.

I can't thank you enough!  Great service!!

We received excellent service.

They were FANTASTIC!

Sharon, Ana and Keith were very helpful and very polite.

Very friendly and knowledgeable.

Excellent job and excellent service!

I am so thankful for all you have done.

Totally hardworking, professional and friendly.  All an asset to the company.

Your team went above and beyond expectations!  Very knowledgeable, courteous and great communication.  Very helpful with insurance company to start and keep things going.

Anton was extremely helpful and very knowledgeable.  He walked me through the entire process and displayed a level of professionalism that should be expected of all your techs!!  Excellent service!

Excellent work.  Friendly and very knowledgeable.

The crew was very considerate while walking thru my house and very careful boxing up the contents of my cabinets.  I am very impressed!

You guys were great!

Everything was neat and organized.

Great, friendly, educated service!

Tim was exceptional!

During this high stress time I felt like Julio was very accommodating and knowledgeable.  If anything like this were to happen again I would call Julio and his crew.

Julio was very professional and easy to work with during the service.

They did it all.  Steve and his crew were fantastic!!!  The BEST, most professional group I have ever hired.  Even better when you consider our disaster!

Tim Rogers and his crew are a class act!

They were awesome and very punctual!

Did a great job, very prompt and let us know what was going on every step of the way.

Truly a first rate and professional company!!!  Glad that we were able to do business with SERVPRO of Joliet!!!  From the initial phone call to SERVPRO everything went very smoothly and was handled very professionally by Eric Kwait.  He was always in communication with me and the roofing, siding and gutters look fantastic.  Thank you very much.  Well done.

Anton Bekoe was very professional, helped us understand next steps and spoke with our insurance adjuster clearly.  Our home was left in good shape each time the crew left.  We also appreciated the crews promptness and communication via phone with schedule changes!

Allen and Anna were wonderful!  He explained the whole process of what he was doing and they were very aware of my personal items in the kitchen and covered everything!

Steve and his crew were amazing throughout this entire process and eased our minds on all concerns we had.  We appreciate everything they have done.

Excellent work!

Julio did an amazing job!  Thank you!

Very friendly, polite and professional.  They even took time to shake my moms hand.  Very impressive.

You guys are amazing!  Rich and Tim were very wonderful to work with!

Keith is awesome!

Fantastic work and responsiveness!

Workers were extremely competent and courteous during entire process.

Tim was professional, this was his second time working with us.  He explained the process and was prompt each morning.  Can't say enough good things about Tim and your service. 

Steve was very helpful and knowledgeable throughout the whole process.  Very pleased with his work.

Prompt and polite.

Keith, James, Julio and the crews were awesome!  They get my recommendation for any future work.

Great job!  Was nice to the tenant living there.

The painters were absolutely wonderful, prompt, courteous and professional.

Amazing communication and quick turnaround.  Really amazing workers.

Prompt, professional and personable.  Very satisfied.

My crew was extremely good with the service they provided.  Very well informed and helpful.

I would like to thank James.  He was very professional and met my concerns.  A valuable employee!!

Amazing team!!

Performance was great.

Steve and his crew were outstanding in a time of stress.

Excellent service and technicians.

Staff were very professional, informative and courteous.  Thank you!

Great crew!  Did a great job of explaining work and providing quote.  Prompt and professional - Great job!

Very satisfied with the prompt service!

Nice job!

Continue doing business the way you guys do!  Steve and Rich were very friendly, informative and professional!!

Impressed with the professionals and everyone was very knowledgeable.

Julio and Anton were absolutely great and true professionals!  Highly recommended!!

Extremely helpful, professional and knowledgeable.  Thank you!

Thank you for helping us out!!

Couldn't be more helpful or professional!

Great work ethic!

A+ Performance!  Steve and his assistants were very polite and explained everything that they were going to do.  They worked hard and were extremely neat with our furniture.  Very competent!

This company has everything in order.  Professionalism and speedy arrival for my problems.

Steve Hogan and Jose could not have been more efficient.  He explained every step along the way.  Steve did a great job!!

Keith was so good about explaining the whole process when the fire first occurred.  Very kind and understanding.

They did a great job and courteous.  You are one company that lives up to its logo "Like it never even happened."

I loved the experience and knowledge of the on-site personnel.  He (Anton) explained every procedure and answered every question quickly.

Steve Hogan was very patient answering all my questions, always on time and very professional.

Thank you Michael for great service and professionalism!

They put me at ease during this stressful experience.  Both guys were professional and courteous.  Explained everything with ease and understanding.

Entire staff was excellent!  Eric Kwait went above and beyond!

Very personable, knowledgeable and thorough!

Allen and Bret were wonderful!  Allen is knowledgeable and competent!

Julio was very helpful in assisting with information on other services that I required (plumbing, HVAC etc.)

Good job and good workers.

They did a great job - very satisfied.

I thought the team did an amazing job.  James went above and beyond to advocate for us - making sure the job was done!

Steve Hogan and his crew were a pleasure to work with.  Steve is very knowledgeable and he always took time to listen to our concerns and answer all of our questions.

Anton was fantastic!

Overall I was very satisfied. Your team members were very courteous and knowledgeable.  Great job!

It was a long roller coaster ride for all of us but we made it.  Thanks for everything!

All the SERVPRO gentlemen were kind, quick and proficient.  They were extremely cognizant of the stressful situation to us, the homeowners, and acted accordingly and professional.  We are grateful. 

Michael and his team were outstanding!


Thank you Steve!  You went above and beyond!

Great communication and a pleasure to work with!!

Great job!

Steve was very professional in his job - did a neat job.

Very Impressed!!

Did a great job - very thorough.

Thank you so much for quick services, awesome personnel- Julio makes it easier - he is able to talk it thru for people like me with high anxiety. Julio and Mike were great in remembering about my hearing loss, a sign of respect. This in & of itself sets precedent for how you operate your company. Love him!!

Prompt and knowledgeable.

Good job - well done.

Very friendly and courteous.  It’s been a pleasure working with you!

I was very impressed at how quickly the team was able to get out on short notice.  I was equally impressed with the speed of work and equipment set up.

James and Keith were GREAT!!! Worked as a team and clearly set my expectations.  I wouldn’t change anything other than to make these guys the trainers for your new staff!!!??

Prompt and thorough.  Excellent cleanup.

Steve was prompt, courteous and professional.

Prompt, attentive and professional.  They did a great job.  James was lead on this job and he was fantastic.

Mike and his crew were very helpful and professional.

You guys are the best!!  Thanks for your prompt and professional service.

From the moment we called SERVPRO to the completion of remediation for black mold in our recently purchased home, the SERVPRO team was a pleasure to work with.  In a time in which we were concerned for our health and safety of our home for visitors, the SERVPRO team was professional and reassured us that they would get the job done right.  The team did an excellent job and in a prompt manner while coordinating with contractors that allowed us to stay on schedule with the remodeling of our home.  Thank you SERVPRO for a job well done.

During some of the most darkest days of our lives SERVPRO made our lives and property better!  The staff was outstanding and our property is on the road to recovery.  Thank you!

Everyone did their job...perfect score - job well done!!

I am very pleased with the overall service.

Very professional, polite, friendly and knowledgeable.

Great and professional people.  

Great job!

Awesome and would use again.

James explained everything thoroughly/answered all my questions  - very professional!

Great job and friendly caring service.

These guys went out of their way to make sure we were satisfied. You need more guys like these.

Great company!

The crew was very professional, nice & did a phenomenal job with everything.  Great job!! 

Outstanding!  All four gentlemen were efficient & thorough.  I will highly recommend SERVPRO of Aurora without reservation.

Great service, prompt and super professional!

We found the service, concern and attitude to be outstanding.  From the onset of the job & throughout the experience and helpfulness of each team member made a traumatic experience more tolerable.  We can't say enough about SERVPRO of Aurora.

Tim was wonderful and I would highly recommend SERVPRO to friends and family if needed.  

Eric Kwait and his team have been great throughout this entire process.  I am very pleased with the final results and would highly recommend SERVPRO  to anyone.

SERVPRO was absolutely awesome!  Best crew ever!!!

We found the service, concern and attitude to be outstanding (though we hope we don't need the service again).  From the onset in December 2015 and throughout the whole process the experience and helpfulness of each team member made a traumatic experience more tolerable.

Great crew, efficient, cooperative and responsive.  Couldn't be happier with the service.

They are wonderful to deal with, very professional.  They made my life so much easier during a difficult time.  

Obviously having a water problem over the holidays was a devastating experience, but could not be happier with the service provided.  I'd especially like to recognize Kevin for his professionalism in handling our problem.  He was knowledgeable and very pleasant to deal with during his service calls.

Highly recommend the team who completed my work.  Eric Kwait was extremely professional and attentive.

The service provided was fantastic!

The guys were very prompt and the service was awesome!!

The crew did an awesome job.  Keith is an excellent coordinator!!

Fantastic!!!  Out of all the contractors I have ever used SERVPRO of Joliet was the best!!! Always on time.  Did great work and always had the clients needs in mind.  Keith Robinson and his crew were always courteous, friendly, and attentive to our needs.  In one word they were FANTASTIC!!!  We would not have gotten through this without them.

I was extremely impressed by all the facets of the service.  It was very well done!  All the work was explained well and they made working with the adjuster very easy.  Thanks Julio and team!!!

Just keep on doing what you do.  Your the best!