What our Customers say...

Water Damage Testimonials

The team was fantastic.  Took the time to explain everything along the way and answered all of my questions.

— Therese B. in Montgomery, IL

You guys are doing a great job, don't change a thing!

— Mutual Ground in Aurora, IL

Great crew, easy to work with, very happy with job completed.

— Patrick D. in Aurora, IL

They were excellent!!!!  These guys are top notch professionals!  I was impressed by their kindness during a stressful time, quick work, and attention to detail.

— Kory H. in Montgomery, IL

So happy with the results!!!

— Kash K. in Aurora, IL

I only have good things to say about this aspect of the process of sewer backup.  The crew was prompt, polite and informative.

— Carolyn S. in Aurora, IL

Rob was very patient and helpful during the mitigation process as well as helping with insurance company.

— Holly M. in Sugar Grove, IL

Amazing job!  Customer friendly and great service.

— Natalie N. in Sugar Grove, IL

Great job and friendly staff.

— Sandra M. in Aurora, IL

Steve was great to work with.  Highly recommend.

— Matt F. in Big Rock, IL

They came right away and had excellent interpersonal communication skills.  They were compassionate listeners and responders and very knowledgeable.

— Terri C. in Yorkville, IL

Alex and Billy were thorough, friendly and solved the problems.

— Timothy R. in Aurora, IL

Steve was very helpful and was on time.  He did a great job.

— Jared S. in Aurora, IL

Prompt, personable and professional.

— Michele F. in Plainfield, IL

Keep doing what your doing.  It works!!

— Jeremy L. in Aurora, IL

Amazing staff.

— Katie S. in Aurora, IL

I was very pleased!

— Eric S. in Aurora, IL

All good.  Thanks Alec and crew.  You made the process easy.

— Patrick L. in Aurora, IL

Fabulous!  All aspects!

— City of Aurora in Aurora, IL

Everyone was great.  Thanks!

— John N. in Montgomery, IL

Excellent service!

— James B. in Aurora, IL

Outstanding work by Tim and crew.

— Russell W. in Sugar Grove, IL

Steve was exceptionally thorough and great to work with.  I'm confident in his job well done!

— Rebecca T. in Aurora, IL

Excellent and very prompt and professional.

— Rose R. in Aurora, IL

No need for improvement - Outstanding 10+

— Susan G. in Plainfield, IL

TOP NOTCH CREW - respectful and careful.  Great work ethic.

— Jack B. in Big Rock, IL

Received positive reviews from friends who had used SERVPRO, so that was why we chose them.

— Tracy P. in Aurora, IL

Everyone was extremely nice and helpful throughout the whole process.

— Kristina A. in Aurora, IL

Thank you for a job well done.

— John L. in Plainfield, IN

I would highly recommend SERVPRO to everyone.  Allen was wonderful and very attentive to our needs and questions.

— Janice B. in Lemont, IL

Extremely professional and always on time.

— Dan W. in Aurora, IL

Very knowledgeable on the whole process from the claims adjuster to insurance company to the actual process of cleanup.  They kept us informed daily.  Genuine and caring. 

— Renee F. in Aurora, IL

The SERVPRO team was excellent throughout the entire process.  Allen was/is a great resource and has been fantastic.

— Jennifer W. in Bolingbrook, IL

You seem to have your procedures well perfected.  Both service members were very courteous.  Robert is a very hard working assistant.  Allen has provided many details about the process and gave useful suggestions.  

— Tom K. in Manhattan, IL

Service is great overall - keep up the good work.

— Marco U. in Aurora, IL

We received excellent service.

— Jane C. in Homer Glen, IL

They were FANTASTIC!

— Janet K. in Joliet, IL

Very friendly and knowledgeable.

— Kathryn W. in Channahon, IL

Excellent job and excellent service!

— Dale S. in Big Rock, IL

I am so thankful for all you have done.

— Tracy D. in Plainfield, IL

Your team went above and beyond expectations!  Very knowledgeable, courteous and great communication.  Very helpful with insurance company to start and keep things going.

— Robert K. in Plainfield, IL

Excellent work.  Friendly and very knowledgeable.

— Jeff O. in Lockport, IL

The crew was very considerate while walking thru my house and very careful boxing up the contents of my cabinets.  I am very impressed!

— Rita B. in Plainfield, IL

You guys were great!

— Melissa M. in Romeoville, IL

Everything was neat and organized.

— Laura R. in Joliet, IL

Great, friendly, educated service!

— Phil W. in Plainfield, IL

Tim was exceptional!

— Mike E. in Channahon, IL

During this high stress time I felt like Julio was very accommodating and knowledgeable.  If anything like this were to happen again I would call Julio and his crew.

— Bertha N. in Aurora, IL

Julio was very professional and easy to work with during the service.

— Francisco A. in Aurora, IL

They did it all.  Steve and his crew were fantastic!!!  The BEST, most professional group I have ever hired.  Even better when you consider our disaster!

— Jack S. in Romeoville, IL

Tim Rogers and his crew are a class act!

— Michael J. in Munster, IN

They were awesome and very punctual!

— Andy Z. in Lockport, IL

Did a great job, very prompt and let us know what was going on every step of the way.

— Rachel C. in Crest Hill, IL

Anton Bekoe was very professional, helped us understand next steps and spoke with our insurance adjuster clearly.  Our home was left in good shape each time the crew left.  We also appreciated the crews promptness and communication via phone with schedule changes!

— Andrew S. in Aurora, IL

Allen and Anna were wonderful!  He explained the whole process of what he was doing and they were very aware of my personal items in the kitchen and covered everything!

— Jan S. in Joliet, IL

Excellent work!

— Matt M. in Plainfield, IL

Julio did an amazing job!  Thank you!

— Thomas V. in Joliet, IL

Very friendly, polite and professional.  They even took time to shake my moms hand.  Very impressive.

— Todd W. in Shorewood, IL

You guys are amazing!  Rich and Tim were very wonderful to work with!

— Jennifer A. in Aurora, IL

Fantastic work and responsiveness!

— Eric B. in Romeoville, IL

Workers were extremely competent and courteous during entire process.

— Annette B. in Aurora, IL

Tim was professional, this was his second time working with us.  He explained the process and was prompt each morning.  Can't say enough good things about Tim and your service. 

— Rich H. in Shorewood, IL

Steve was very helpful and knowledgeable throughout the whole process.  Very pleased with his work.

— Michael M. in Joliet, IL

Great job!  Was nice to the tenant living there.

— Tom E. in Joliet, IL

Amazing communication and quick turnaround.  Really amazing workers.

— Sonny S. in Barrington, IL

Prompt, professional and personable.  Very satisfied.

— Lorraine F. in Plainfield, IL

My crew was extremely good with the service they provided.  Very well informed and helpful.

— Denise C. in Lockport, IL

I would like to thank James.  He was very professional and met my concerns.  A valuable employee!!

— Betty V. in Wilmington, IL

Amazing team!!

— Rebecca N. in Shorewood, IL

Performance was great.

— Luis D. in Joliet, IL

Steve and his crew were outstanding in a time of stress.

— Robert P. in Aurora, IL

Staff were very professional, informative and courteous.  Thank you!

— Steven H. in Crest Hill, IL

Very satisfied with the prompt service!

— Daniel B. in Wilmington, IL

Nice job!

— Carl J. in Plainfield, IL

Continue doing business the way you guys do!  Steve and Rich were very friendly, informative and professional!!

— Tyler C. in Palos Park, IL

Impressed with the professionals and everyone was very knowledgeable.

— Erik M. in Aurora, IL

Julio and Anton were absolutely great and true professionals!  Highly recommended!!

— Tabitha S. in Montgomery, IL

Extremely helpful, professional and knowledgeable.  Thank you!

— Maureen V. in Aurora, IL

Couldn't be more helpful or professional!

— Raymond L. in Lemont, IL

Great work ethic!

— Evelyn F. in Crest Hill, IL

A+ Performance!  Steve and his assistants were very polite and explained everything that they were going to do.  They worked hard and were extremely neat with our furniture.  Very competent!

— Jim O. in Palos Park, IL

This company has everything in order.  Professionalism and speedy arrival for my problems.

Steve Hogan and Jose could not have been more efficient.  He explained every step along the way.  Steve did a great job!!

— Mary Anne G. in North Aurora, IL

I loved the experience and knowledge of the on-site personnel.  He (Anton) explained every procedure and answered every question quickly.

— William E. in Lockport, IL

Steve Hogan was very patient answering all my questions, always on time and very professional.

— Ileana P. in Plainfield, IL

They put me at ease during this stressful experience.  Both guys were professional and courteous.  Explained everything with ease and understanding.

— Veronica D. in Plainfield, IL

Very personable, knowledgeable and thorough!

— Dave T. in Wilmington, IL

Julio was very helpful in assisting with information on other services that I required (plumbing, HVAC etc.)

— James S. in Joliet, IL

Good job and good workers.

— Raymond B. in Joliet, IL

They did a great job - very satisfied.

— Lou M. in Romeoville, IL

I thought the team did an amazing job.  James went above and beyond to advocate for us - making sure the job was done!

— Michael H. in Aurora, IL

Anton was fantastic!

— Jason M. in Plainfield, IL

All the SERVPRO gentlemen were kind, quick and proficient.  They were extremely cognizant of the stressful situation to us, the homeowners, and acted accordingly and professional.  We are grateful. 

— R. Casey in Joliet, IL

Michael and his team were outstanding!

— Janet M. in Homer Glen, IL

Super!!

— Kathy S. in Sugar Grove, IL

Great communication and a pleasure to work with!!

— Daryl P. in Joliet, IL

Great job!

— Susie A. in Joliet, IL

Steve was very professional in his job - did a neat job.

— Bertrand R. in Joliet, IL

Very Impressed!!

— Eileen K. in Plainfield, IL


Thank you so much for quick services, awesome personnel- Julio makes it easier - he is able to talk it thru for people like me with high anxiety. Julio and Mike were great in remembering about my hearing loss, a sign of respect. This in & of itself sets precedent for how you operate your company. Love him!!

— Marianna P. in Crest Hill, IL

Prompt and knowledgeable.

— Melissa N. in Plainfield, IL

Good job - well done.

— Xaynzer T. in Aurora, IL

Very friendly and courteous.  It’s been a pleasure working with you!

— Carol O. in Lockport, IL

I was very impressed at how quickly the team was able to get out on short notice.  I was equally impressed with the speed of work and equipment set up.

— Brad D. in Romeoville, IL

James and Keith were GREAT!!! Worked as a team and clearly set my expectations.  I wouldn’t change anything other than to make these guys the trainers for your new staff!!!??

— Tracey M. in Plainfield, IL

Very professional, polite, friendly and knowledgeable.

— David C. in Yorkville, IL

Great job!

— Rodney S. in Bolingbrook, IL

James explained everything thoroughly/answered all my questions  - very professional!

— Kristin K. in Plainfield, IL

These guys went out of their way to make sure we were satisfied. You need more guys like these.

— James S. in Warrenville, IL

The crew was very professional, nice & did a phenomenal job with everything.  Great job!! 

— Darryl G. in Aurora, IL

Great service, prompt and super professional!

— Michael P. in Aurora, IL

SERVPRO was absolutely awesome!  Best crew ever!!!

— Ashley B. in Aurora, IL

Obviously having a water problem over the holidays was a devastating experience, but could not be happier with the service provided.  I'd especially like to recognize Kevin for his professionalism in handling our problem.  He was knowledgeable and very pleasant to deal with during his service calls.

— Ed D. in Palos Park, IL

The service provided was fantastic!

— Dennis H. in Chicago, IL